I build AI‑powered SaaS that customers actually use.
Product Manager at Responsive (formerly RFPIO). I run continuous discovery, growth experiments and enterprise integrations end to end — from customer conversations through development and UAT. Most recently: an AI-powered Trust Center builder that grew monthly platform engagement 700%.
+700%
monthly platform engagement
AI-powered Trust Center builder · Responsive
50%
shorter UX design cycles
AI prototypes validated with customers · Responsive
+20%
successful product activations
A/B-tested self-serve onboarding · Rently
$1M
MRR portfolio supported
B2B/B2C eCommerce storefront · Rently
01 — Selected work
Outcomes, not output.
Problems I’ve owned end to end: what was in the way, what I did about it, and what moved.
- 01Responsive
AI Trust Center builder
Led continuous discovery into onboarding friction, then launched an AI-powered builder that auto-generates a personalized platform setup for each customer.
+700% monthly platform engagement, faster time-to-value
- Generative AI
- Onboarding
- 02Responsive
AI-driven prototyping loop
Partnered with design to validate wireframes and AI-driven prototypes against direct customer feedback before anything reached engineering.
UX design cycles cut by 50%
- Discovery
- UX
- 03Responsive
Unblocking an enterprise deal
Traced a high-value deal's blocker to a third-party DocuSign API bottleneck and defined a custom metadata-scraping solution around it.
Reliable data flow restored, deal unblocked
- API
- Enterprise
- 04Responsive
Salesforce access sync
Architected a scalable Salesforce integration with automated data logic that keeps CRM contacts and platform access in sync.
Data integrity across enterprise systems
- Integrations
- CRM
- 05Rently
Self-serve onboarding
Ran targeted A/B tests and UX optimizations across the self-service customer onboarding experience.
+20% successful product activations
- Growth
- A/B testing
- 06Rently
B2B/B2C eCommerce storefront
Worked with the CTO to evaluate and transition storefront architecture across Salesforce, NetSuite and Magento.
Scalable storefront supporting a $1M MRR portfolio
- Platform
- Architecture
02 — Path
From the support floor to product.
Before product I spent four years in technical support, most recently leading global support operations at Namecheap — hands-on with domains, DNS and web infrastructure, and with using customer feedback and operational data to find recurring friction.
Feb 2023 – Present
Responsive(formerly RFPIO)Product Manager
NowMar 2019 – Feb 2023
RentlyAssociate Product Manager
Jul 2016 – Feb 2019
Namecheap, Inc.Team Leader, Support Operations
Oct 2014 – Jun 2016
Integra Global SolutionsTechnical Support Specialist
2013 – 2014
Earlier: Inventory Control, Sri Padmavathy Corporation · Process Associate Trainee, 365 Media
03 — Toolkit
How I work.
Product strategy & discovery
- Continuous discovery
- Customer feedback
- Product requirements
- Roadmap prioritization
- User stories
- Agile / Scrum
- GTM strategy
Growth & analytics
- Product & behavioral analytics
- Activation & engagement
- Conversion rate optimization
- A/B testing
- Funnel optimization
- KPI measurement
AI & technical product
- LLMs
- Generative AI workflows
- API integrations
- SaaS infrastructure
- Enterprise integrations
- RBAC
- Domains & DNS
UX & digital experiences
- UX optimization
- User journey mapping
- Wireframing
- Prototyping
- Web experiences
- Customer onboarding
- Search & discovery
Tools
- Mixpanel
- Tableau
- SQL
- Figma
- Jira
- Confluence
Credentials
Certified Scrum Product Owner (CSPO)
Scrum Alliance
B.E. Mechanical Engineering
Sri Krishna College of Technology · 2009 – 2013
04 — Elsewhere