Professional Experience
Certified Scrum Product Owner (CSPO) and Product Manager with 7+ years of experience driving the end-to-end Product Development Life Cycle (PDLC) across high-growth SaaS applications. Proven track record of building AI-powered features, scaling engagement metrics, and shipping enterprise-grade infrastructure with cross-functional teams.
Certifications
Certified Scrum Product Owner (CSPO)
Scrum Alliance
Skills & Stack
Product Management
Agile/ScrumContinuous DiscoveryGo-to-Market (GTM) StrategyA/B TestingConversion Rate Optimization (CRO)User StoriesSprint PlanningBacklog Grooming
Technical & Architecture
API IntegrationsLLMs/Generative AI WorkflowsSaaS InfrastructureGranular Access Control (RBAC)
Analytics & UX
Product AnalyticsUser Journey MappingWireframingData-Driven Decision Making
Tools & Platforms
JiraConfluenceMixpanelTableauSQLFigma
Education
BE in Mechanical Engineering
Sri Krishna College of Technology
2009 - 2013
Career History
Product Manager
Responsive (formerly RFPIO)
February 2023 - PresentCoimbatore, India (SaaS)
- Accelerated customer onboarding and increased monthly platform engagement by 700% by leading continuous discovery and launching an AI-powered Trust Center builder that auto-generates personalized compliance documentation.
- Streamlined Agile delivery for complex enterprise features (Granular Access Control) by translating stakeholder requirements into prioritized backlogs, actively facilitating sprint planning, and removing blockers.
- Unblocked a high-value enterprise deal by analyzing a third-party DocuSign API bottleneck and engineering a custom metadata-scraping solution to ensure seamless data flow.
- Reduced UX design cycles by 50% by partnering with cross-functional design teams to validate wireframes and AI-driven prototypes using direct customer feedback before development.
- Architected a scalable Salesforce integration utilizing automated data logic to sync CRM contacts with platform access, ensuring data integrity across enterprise systems.
Associate Product Manager
Rently
March 2019 - February 2023Coimbatore, India (SaaS - $1M MRR Portfolio)
- Increased successful product activations by 20% by executing targeted A/B tests and UX optimizations for a self-service customer onboarding initiative.
- Improved search, discovery, and conversion metrics by redesigning property manager listing pages (Product Detail Pages), optimizing the shopping and viewing experience for end-users.
- Mitigated systemic platform security risks by analyzing user behavior and web analytics to identify vulnerabilities and launch a dedicated security infrastructure.
- Architected a scalable B2B/B2C eCommerce storefront by partnering directly with the CTO to evaluate and transition architectures across Salesforce, NetSuite, and Magento, supporting a $1M+ MRR business line.
Team Leader (Support Operations)
Namecheap, Inc.
July 2016 - February 2019Global Support Operations
- Led global technical support operations, leveraging user feedback and operational data to improve internal workflows and optimize digital assisted-service tools.
Technical Support Specialist
Integra Global Solutions
October 2014 - June 2016Coimbatore, India
- Resolved end-to-end technical configuration issues, translating complex software capabilities into clear, actionable solutions for global B2B clients.
Inventory Control
Sri Padmavathy Corporation
March 2014 - August 2014Coimbatore, India
- Managed inventory, timesheets, and supplier communications to optimize day-to-day productivity.
Process Associate Trainee
365 Media
July 2013 - February 2014Coimbatore, India
- Conducted web research for data mining and harvesting applications.