Feb 2023 – Present
Responsive(formerly RFPIO)
Product Manager
- Increased monthly platform engagement by 700% by leading continuous discovery and launching an AI-powered Trust Center builder that auto-generates personalized platform setups, reducing onboarding friction and accelerating time-to-value.
- Led continuous discovery and end-to-end execution for complex enterprise SaaS capabilities, translating customer and stakeholder needs into prioritized requirements and user stories while partnering cross-functionally with engineering and design through development and UAT.
- Reduced UX design cycles by 50% by partnering with design teams to validate wireframes and AI-driven prototypes using direct customer feedback before development.
- Unblocked a high-value enterprise deal by analyzing a third-party DocuSign API bottleneck and defining a custom metadata-scraping solution that enabled reliable data flow.
- Architected a scalable Salesforce integration using automated data logic to synchronize CRM contacts with platform access and maintain data integrity across enterprise systems.